Privacy Policy

When you visit our website or place an order, we may collect the following information:

• Personal Information: Full name, email address, phone number, and shipping/billing address.
• Payment Information: We do not store your payment details. All transactions are processed securely through our payment gateway partners.
• Order Information: Details of products purchased, order history, and transaction records.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Communications: Messages or queries you send us via email, WhatsApp, or our contact forms.

We use the information we collect to:

• Process and fulfill your orders and send order confirmations.
• Communicate with you regarding your orders, queries, or complaints.
• Send you tracking updates and delivery notifications.
• Improve our website, products, and customer experience.
• Send promotional emails or offers (only if you have opted in — you may unsubscribe at any time).
• Detect and prevent fraud or unauthorized activity.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties. We share your information only under the following circumstances:

• Logistics & Delivery Partners: Your name, phone, and address are shared with our courier partners solely for the purpose of delivering your order.
• Payment Processors: Your payment information is handled directly by our secure payment gateway providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember items in your shopping cart.
• Understand how visitors use our website via analytics tools such as Google Analytics.
• Deliver relevant content and advertisements.

We take reasonable precautions to protect your personal information against unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the business purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are maintained for a minimum of 3 years in accordance with applicable laws.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at vinestaindia@gmail.com.

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us: