Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Shipping & Delivery
Your Order, Delivered With Care
We are committed to ensuring that your jewellery reaches you safely, securely, and as quickly as possible. Every order is carefully inspected and packaged before it leaves our facility.
01
Order Processing
All orders are processed within 1–3 business days after the order is placed. Once your order has been processed and dispatched, you will receive a confirmation email or message containing your tracking details.
02
Delivery Timelines
Estimated delivery times may vary depending on your location:
Metro Cities
2–5 DAYS
Tier 2 & Tier 3 Cities
4–7 DAYS
Remote Locations
5–10 DAYS
While we strive to meet these estimates, unforeseen circumstances such as weather conditions, public holidays, or courier delays may occasionally affect delivery schedules.
03
Shipping Charges
Free Shipping
On all prepaid orders above ₹999
Nominal Fee
Flat rate for orders below the free shipping threshold
Shipping charges, if applicable, will be displayed at checkout before payment.
04
Order Tracking
Once your order has been shipped, you will receive tracking information via email or SMS. You can use the provided tracking link to monitor the status and progress of your shipment in real time.
05
Delivery Attempts
Our courier partners will make multiple delivery attempts before returning a package to us. We kindly request that customers provide accurate shipping information and remain available to receive their order.
In the event of an unsuccessful delivery due to an incorrect address, unavailable recipient, or refusal of delivery, additional shipping charges may apply for re-dispatch.
06
International Shipping
Currently, we ship within India only.
We look forward to expanding our shipping destinations in the future.
We look forward to expanding our shipping destinations in the future.
07
Packaging
Every piece is thoughtfully packaged to ensure your jewellery arrives in perfect condition. Whether you're shopping for yourself or gifting a loved one, we intend that the unboxing experience should feel just as special as the jewellery inside.
08
Delays Beyond Our Control
While we work closely with our trusted logistics partners, delays may occur due to factors beyond our control, including:
- Extreme weather conditions
- Natural disasters
- Public holidays
- Regional restrictions
- Courier operational disruptions
We appreciate your patience and understanding should any such delays occur.
Need Assistance?
If you have any questions regarding your shipment or delivery status, our customer support team will be happy to assist you.
vinestaindia@gmail.com