Help Center
Frequently Asked Questions
Everything you need to know about Vinesta jewellery.
Materials
What materials are used in your jewellery?
Our jewellery is crafted from premium 316L stainless steel with durable 18K PVD gold plating.
What is PVD coating?
PVD is an advanced plating technique that provides a more durable and longer-lasting finish than traditional plating.
Does your jewellery rust?
No, stainless steel jewellery is highly resistant to rust and corrosion.
What makes your jewellery different?
We combine timeless design, premium materials, and everyday durability to create affordable luxury jewellery.
Care & Wear
Is your jewellery anti-tarnish?
Yes, our jewellery is designed to resist tarnishing and maintain its shine with proper care.
Is your jewellery waterproof?
Yes, our jewellery is water-resistant and suitable for everyday wear.
Can I wear it while showering?
Yes, occasional exposure to water is fine, though proper care helps prolong its finish.
Is your jewellery hypoallergenic?
Yes, our jewellery is hypoallergenic and suitable for most sensitive skin types.
Can I wear it every day?
Absolutely—our pieces are designed specifically for everyday wear.
Can I wear it if I have sensitive skin?
Yes, our jewellery is designed to be comfortable for most sensitive skin.
How should I care for my jewellery?
Store it in a dry place and avoid prolonged contact with harsh chemicals. For detailed care instructions, please visit our Jewellery Care page.
Orders & Shipping
Do you offer returns or exchanges?
Yes, eligible orders can be exchanged according to our policy.
How long does shipping take?
Orders are typically processed within 1–3 business days before dispatch.
How can I track my order?
Tracking details will be sent once your order has been shipped.
Warranty
Do your products come with a warranty?
We offer a 6-month colour warranty on all jewellery for added confidence in your everyday wear.