Returns, Exchanges & Order Policy

Once an order has been placed, it cannot be cancelled, modified, or refunded. As all orders are processed promptly to ensure timely dispatch, we are unable to accommodate cancellation requests after an order has been successfully placed.

We encourage customers to review their order details carefully before completing their purchase.

We offer exchanges only in the event that:

• You receive a damaged product.
• You receive an incorrect product.

To be eligible for an exchange:

• The issue must be reported within 48 hours of delivery.
• For incorrect items, the exchange request must be submitted within 5 days of delivery.
• A clear, continuous, and unedited unboxing video from the moment the package is opened must be provided as proof.
• Clear photographs of the product and packaging must also be submitted.
• The product must remain unused and in its original condition, along with all original packaging, tags, pouches, and accessories.

We do not offer returns under any circumstances. As a hygiene-conscious jewellery brand, all purchases are considered final once delivered.

We do not accept return requests based on:

• Change of mind
• Personal preference
• Incorrect product selection
• Dissatisfaction with size, style, or design
• Perceived colour variations due to screen settings or photography
• Delays caused by courier partners or circumstances beyond our control

If you receive a damaged or incorrect item, please contact us within the applicable claim period. To initiate a claim, the following are mandatory:

• Order number
• Clear photographs of the product
• Clear photographs of the outer and inner packaging
• A continuous, unedited unboxing video recorded from the moment the package is opened until the product is fully visible

Claims submitted without the required unboxing video and photographs will not be accepted.

All exchange requests undergo a detailed review by our quality team. An exchange request may be declined if:

• The claim is submitted outside the specified timeframe.
• The required unboxing video is not provided.
• The video appears edited, incomplete, interrupted, or unclear.
• The product shows signs of wear, use, alteration, damage, or mishandling after delivery.
• Original packaging or accessories are missing.
• The item returned does not match the original order.

The decision of our quality team shall be final.

Next Steps After Approval

• Our team will contact you with the return or pick-up instructions.
• The item must be returned in its original packaging, unworn, unused, and with all tags, pouches, and accessories intact.
• Store credit will be processed within 24 hours.
• Exchange products will be delivered within 5–6 delivery days.

We do not offer monetary refunds. In cases where an exchange cannot be fulfilled, a store credit equivalent to the order value will be issued as a unique discount code.

• Store credit will be processed within 24 hours.
• Valid for 6 months from the date of issue.
• Can be used on any future purchase on our website.
• Cannot be exchanged for cash.
• Cannot be transferred to another customer account.
• Cannot be extended once expired.

To initiate a warranty claim, please provide proof of purchase, clear photographs of the product, and a description of the issue.

To protect our customers and business from fraudulent claims, we reserve the right to reject any exchange request where we reasonably believe:

• False, misleading, or incomplete information has been provided.
• The product has been intentionally damaged.
• Evidence has been altered or manipulated.
• There has been misuse of our policies.
• Excessive or suspicious claim activity is detected.

Vinesta reserves the right to make the final decision regarding all exchange requests, store credit approvals, and policy-related matters.