Legal

Privacy Policy

Last updated: June 2025

This Privacy Policy explains how Vinesta (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase. By using our website, you agree to the terms of this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Personal Information: Full name, email address, phone number, and billing/shipping address.
• Payment Information: We do not store your payment details. All transactions are processed securely through our payment gateway partners.
• Order Information: Details of products purchased, order history, and transaction records.
• Device & Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
• Communications: Messages or enquiries you send us via email, WhatsApp, or our contact form.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations.
• Communicate with you regarding your orders, queries, or complaints.
• Send you tracking updates and delivery notifications.
• Improve our website, products, and customer experience.
• Send promotional emails or offers (only if you have opted in — you may unsubscribe at any time).
• Detect and prevent fraud or unauthorised activity.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Logistics & Delivery Partners: Your name and address are shared with our courier partners solely for the purpose of delivering your order.
• Payment Processors: Your payment information is handled directly by our secure payment gateway providers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember items in your shopping cart.
• Understand how visitors use our website (via analytics tools such as Google Analytics).
• Deliver relevant content and advertisements.

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Data Security

We take reasonable precautions to protect your personal information against unauthorised access, loss, misuse, or disclosure. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 3 years in accordance with applicable laws.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Opt out of marketing communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at vinestaindia@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

9. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

By continuing to use the Vinesta website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.