Help Center
Frequently Asked Questions
Everything you need to know about Vinesta jewellery.
Materials
Our jewellery is crafted from premium 304 and 316L stainless steel with durable 18K PVD gold plating.
PVD (Physical Vapor Deposition) is an advanced plating technique that provides a more durable and longer-lasting finish than traditional gold plating.
No. Stainless steel is highly resistant to rust and corrosion.
We combine timeless design, premium materials, and everyday durability — luxury look without the luxury price tag.
Care & Wear
Yes, our jewellery resists tarnishing and maintains its shine with proper care.
Yes, it is water-resistant and suitable for everyday wear.
Yes, occasional exposure to water is fine. Minimising prolonged contact helps prolong the finish.
Yes, it is hypoallergenic and suitable for most sensitive skin types.
Absolutely — our pieces are designed specifically for everyday wear.
Store in a dry place, avoid harsh chemicals and perfumes. Visit our Jewellery Care page for full details.
Orders & Shipping
We offer exchanges for damaged or incorrect items only. No returns. See our Returns & Exchanges page.
Orders are processed in 1–3 business days. Delivery:
- Metro Cities: 2–5 days
- Tier 2 & 3 Cities: 4–7 days
- Remote Locations: 5–10 days
Tracking details are sent via email or SMS once your order is shipped.
Warranty
Yes, we offer a 6-month colour warranty on all jewellery from the date of delivery.